Introduction

Field service routing optimizes the itineraries for technicians visiting customer locations over a specified time period. Visits can require the technicians to have specific skills, and to arrive in a specified availability window.

The goal is to increase the number of scheduled visits technicians can make by minimizing the amount of time they spend traveling and waiting between visits.

Field Service Routing map view

A simple itinerary for two technicians making multiple visits to customer locations over two days:

Field Service Routing time view

Next