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  • Field Service Routing
  • Visit service constraints

Field Service Routing

    • Introduction
    • Getting started: Hello world
    • User guide
      • Terms
      • Planning AI concepts
      • Constraints
      • Understanding the API
      • Demo datasets
      • Planning window
      • Model configuration
      • Configuration overrides
      • Time zones and daylight-saving time (DST)
      • Routing with Timefold’s maps service
      • Input validation
      • Model response
      • Key performance indicators (KPIs)
      • Metrics and optimization goals
    • Vehicle resource constraints
      • Shift hours and overtime
      • Lunch breaks and personal appointments
      • Fairness
      • Route optimization
      • Technician costs
      • Technician ratings
    • Visit service constraints
      • Time windows and opening hours
      • Skills
      • Visit dependencies
      • Visit requirements, area affinity, and tags
      • Multi-vehicle visits
      • Movable visits and multi-day schedules
      • Priority visits and optional visits
      • Visit service level agreement (SLA)
    • Recommendations
      • Visit time window recommendations
      • Visit group time window recommendations
    • Real-time planning
      • Real-time planning: extended visit
      • Real-time planning: reassignment
      • Real-time planning: emergency visit
      • Real-time planning: no show
      • Real-time planning: technician ill
      • Real-time planning: pinning visits
    • Real-time planning (preview)
      • Real-time planning: extended visit (preview)
      • Real-time planning: reassignment (preview)
      • Real-time planning: emergency visit (preview)
      • Real-time planning: no show (Preview)
      • Real-time planning: technician ill (Preview)
      • Real-time planning: pinning visits (preview)
    • Scenarios
      • Long-running visits
    • Changelog
    • Upgrade to the latest version
    • Feature requests

Visit service constraints

Visit service constraints are concerned with the different aspects of managing visits:

  • Time windows and opening hours

  • Skills

  • Visit dependencies

  • Visit requirements, area affinity, and tags

  • Multi-vehicle visits

  • Movable visits and multi-day schedules

  • Priority visits and optional visits

  • Visit service level agreement (SLA)

See also Vehicle resource constraints.

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