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  • Planning window

Field Service Routing

    • Introduction
    • Getting started: Hello world
    • User guide
      • Terminology
      • Use case guide
      • Planning AI concepts
      • Integration
      • Constraints
      • Understanding the API
      • Demo datasets
      • Input datasets
        • Model configuration
        • Model input
        • Planning window
        • Time zones and daylight-saving time (DST)
      • Routing with Timefold’s maps service
      • Input validation
      • Model response
      • Output datasets
        • Metadata
        • Model output
        • Input metrics
        • Key performance indicators (KPIs)
      • Key performance indicators (KPIs)
      • Metrics and optimization goals
      • Visualizations
    • Vehicle resource constraints
      • Shift hours and overtime
      • Lunch breaks and personal appointments
      • Fairness
      • Route optimization
      • Technician costs
      • Technician ratings
      • Technician coverage area
    • Visit service constraints
      • Time windows and opening hours
      • Skills
      • Visit dependencies
      • Multi-vehicle visits
      • Multi-day schedules and movable visits
      • Priority visits and optional visits
      • Visit service level agreement (SLA)
      • Duration added for first visit on location
      • Visit profit
      • Visit requirements and tags
        • Visit requirements
        • Tags
    • Manual intervention
    • Recommendations
      • Visit time window recommendations
      • Visit group time window recommendations
    • Real-time planning
      • Real-time planning: extended visit
      • Real-time planning: reassignment
      • Real-time planning: emergency visit
      • Real-time planning: no show
      • Real-time planning: technician ill
      • Real-time planning: pinning visits
    • Real-time planning with patches
      • Real-time planning: extended visit (using patches)
      • Real-time planning: reassignment (using patches)
      • Real-time planning: emergency visit (using patches)
      • Real-time planning: no show (using patches)
      • Real-time planning: technician ill (using patches)
      • Real-time planning: pinning visits (using patches)
    • Scenarios
      • Long-running visits
      • Configuring labor law compliance
    • Changelog
    • Upgrade to the latest version
    • Feature requests

Planning window

The planning window is the time interval to schedule customer visits. Typically, the time window is derived automatically and does not need to be supplied by user, except the case when working with Priority visits and optional visits.

Example planning window definition from Monday 2024-02-05 00:00 to Sunday 2024-02-11 23:59:59:

{
  "planningWindow": {
    "startDate": "2027-02-01T00:00:00Z",
    "endDate": "2027-02-03T00:00:00Z"
  }
}
The startDate time is inclusive and the endDate is exclusive.
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