Risk profile
Timefold is committed to your data privacy and security. This section documents the risk profile of the platform managed and hosted by Timefold (“Timefold Cloud Platform”).
Recovery point objective
Our recovery point objective in case of critical failure is 6 hours for critical data (tenant settings).
Third party dependence
Timefold Cloud Platform uses third-party services to manage and support customers. A list of sub-processors can be found in Annex 2 – List of current Sub-processors of Timefold’s Data Processing Agreement.
Hosting
Timefold Cloud Platform is hosted on major cloud providers (Google Cloud, region europe-west1 for app.timefold.ai). A list of sub-processors can be found in Annex 2 – List of current Sub-processors of Timefold’s Data Processing Agreement.
Sensitive data
The types of data we process is detailed in our privacy policy and terms of use. Timefold Cloud Platform is used for solving planning problems. It is the customer’s responsibility to not submit, or obfuscate, any sensitive data as part of these planning problems.
Certifications
Timefold is in the process of getting ISO 27001 certified. Contact us if you have specific requirements.